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UK SHIPPING!

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FAQs

Can I get a gift sent directly to someone else?

Absolutely! Craf by TT gift boxes can be sent directly to the person of your choice. Receipts and order confirmations are emailed to you, the sender. We make sure that this information is not sent with the gift set. When making a purchase there is an option to add a greeting card or add a personal message. Just let us know what message you’ll like t

How much is delivery?

Standard delivery is £5.99. This applies to UK shipping addresses only.

How long will it take to receive my order?

We aim to process all orders within 2-3 working days. Standard shipping takes between 3-5 working days. First class shipping takes between 2-3 working days. We use Royal Mail delivery service. If you need the item urgently please email us at [email protected] and we’ll see what we can do.

How will I know when my order has been dispatched?

When we receive your order, we will send you a confirmation email followed by a dispatch email. This email will include your shipping information. If you have not received this email please check your junk folder first or for further help please contact us at [email protected]

Can I receive the order on a specific date?

We know how important it is to receive an order on a specific date. If you need it for a certain date please contact us or leave a message in the notes section at checkout. We will do our best to accommodate your request.

Do you offer custom gift boxes?

Of course! We’d love to help you create the perfect gift whatever the occasion. You can start your custom order by contacting us with some the details at [email protected]

Do you offer corporate gift boxes?

Yes, we’d love to help you create a perfect gift for your clients, employees and customers. Whether big or small, get in contact with details at [email protected] Let us know what you are after and we will work with you to create a great gift.

Can I order more than one box?

Yes, you can add more than one box to your order. If you would like the boxes sent to different addresses, you’ll need to place these as separate orders.

What’s your returns policy?

We of course hope that you are thrilled and satisfied with your Craft by TT purchase. However, if for some reason you are unhappy with an item you have received, please contact us at [email protected] to discuss the problem and we will do our best to make it right for you and/or arrange for you to return it. Returned gifts must be in an unused condition in their original packaging. Returns must be within 12 days of delivery.

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